Refund Policy

​You have the right to withdraw from your order within 14 days of receiving your product, without giving any reason. To exercise this right, contact us at support@continuumskincare.com before the deadline stating your intention to withdraw. You must then return the product within 14 days of notifying us, at your own cost, unless the product is faulty.

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Exception for hygiene reasons

Because Continuum is a cosmetic product, once the seal on the packaging has been broken, the right of withdrawal no longer applies, in accordance with EU consumer protection law regarding sealed goods that are not suitable for return for health or hygiene reasons. This exception applies from the moment the seal is broken — an unopened, sealed product remains eligible for withdrawal within the 14-day period.

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Refunds

Once we receive the returned product, or evidence that it has been sent, we will refund the price paid within 14 days, using the same payment method you used to order. Delivery charges are refunded only for a full order withdrawal, and only up to the cost of our standard delivery option.

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Faulty or incorrect products

If your product arrives damaged, faulty, or incorrect, contact us at support@continuumskincare.com with photos where possible. This is handled separately from the standard right of withdrawal, and does not require the seal to be intact.

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Account cancelation

You may cancel your Continuum membership at any time by using the account cancellation request option in your account settings, or by contacting us at support@continuumskincare.com. We will process your request and delete or anonymise your account data within 30 days, in accordance with our Privacy Policy. Cancelling your account does not affect any order already placed — such orders will be fulfilled as normal. Continuum also reserves the right to suspend or cancel a member's account at its discretion, including for breach of these Terms.